Contact information

1. We're Here to Help

At drapecoo, we value every customer and are committed to providing exceptional support. Whether you have a question about an order, need help with sizing, want to request a return, or just want to give feedback, our team is ready to assist you.

We typically respond to all inquiries within 24-48 hours during business days.

2. Primary Contact Methods

Email (Preferred)
Our support team monitors emails around the clock for urgent matters. For the fastest response, email us at:

📧 sopport@drapecoo.shop

Expected Response Time: 24-48 business hours

When emailing us, please include:

Your full name
Order number (if applicable)
A clear description of your question or issue
Any relevant photos (for damaged/defective items)

3. Mailing Address

For returns, legal notices, or correspondence by mail:

drapecoo
484 Cemetery Rd
Ripley, WV 25271-0000
United States

⚠️ Important: Please do not send returns to this address without first obtaining a Return Authorization (RA) number. Unauthorized returns will not be processed.

4. Customer Support Hours

Day	Hours (EST)
Monday – Friday	9:00 AM – 6:00 PM
Saturday	10:00 AM – 4:00 PM
Sunday	Closed

All emails and inquiries received outside of business hours will be handled on the next business day.

5. Before You Contact Us — Quick Answers

Check our policies for instant answers to common questions:

Order Status: Log into your drapecoo account and visit the "Order History" section for real-time tracking updates.
Shipping Times: See our Shipping Policy — Standard delivery is 8-14 business days.
How to Return an Item: See our Refund & Return Policy — Initiate a return within 30 days of delivery.
Privacy Questions: See our Privacy Policy for details on how we handle your data.
Cookie Settings: See our Cookie Policy to manage your preferences.

6. Common Reasons to Contact Us

Place an Order Inquiry

Email: sopport@drapecoo.shop | Include: Order number and your question

Request a Return or Exchange

Email: sopport@drapecoo.shop | Include: Order number, item(s) to return, and reason for return

Report a Damaged or Defective Item

Email: sopport@drapecoo.shop | Include: Order number, clear photos of the damage/defect, and photos of the packaging

Change Your Shipping Address

Email: sopport@drapecoo.shop | Include: Order number and updated shipping address
Note: Address changes can only be made before the order is shipped.

Cancel an Order

Email: sopport@drapecoo.shop | Include: Order number
Note: Cancellations are only possible within 12 hours of placing the order.

Track Your Package

Check your email for the tracking number and carrier link
Or log into your drapecoo account and view your order history

Privacy Rights Request (CCPA/GDPR/PIPEDA)

Email: sopport@drapecoo.shop
Subject Line: "Privacy Rights Request"
Include: Your full name, email associated with the account, and the specific right you wish to exercise

7. International Customer Support

For Customers in Canada: All the above contact methods apply. Please note that response times may vary due to time zone differences. All communications will be conducted in English.

For Customers in the United Kingdom: All the above contact methods apply. Our team is experienced in handling inquiries related to UK consumer rights and GDPR data requests. All communications will be conducted in English.

8. Business & Partnership Inquiries

For wholesale, partnership, affiliate, press, or media inquiries, please contact:
📧 sopport@drapecoo.shop
Subject Line: "Business Inquiry" or "Partnership Proposal"

9. Feedback & Suggestions

We love hearing from our customers! If you have feedback about our products, website, or shopping experience, please email us at sopport@drapecoo.shop with the subject line "Feedback". Your input helps us improve.

10. Response Time Commitment

Inquiry Type	Response Time
General Questions	24-48 business hours
Order Issues	12-24 business hours
Urgent Matters (damaged/defective items)	Within 12 business hours
Privacy Rights Requests	Within 30 days (as required by law)